Speech Analytics Market: Global Industry Analysis and Opportunity Assessment 2017-2027


#13495

Future Market Insights

$ 5000

Listening to a voice of the customer presents a challenge to most of the sophisticated contact center. Many different techniques are used to determine and evaluate the quality of customer interactions such as holding times, disconnection rates or reaction times. But this technique tells about events within customer interactions instead of the reason why they occurred. So here speech analytics plays an important role. With Speech analytics, one can automatically identify and extract relevant information from unstructured data for analysis. Speech analytics technology provides significant features like speech engine, mood detection, speaker isolation, query engine, search engine, analysis and indexing, dashboards and reports which deliver real- time analytics to the customer for instant decision making.  Many enterprises are adopting speech analytics technology to enhance their business process to boost the customer satisfaction continuously.

Speech AnalyticsMarket: Drivers and Challenges

By increasing number of call centers, increasing need for customer relationship management (CRM), technological advancement, rising demand for more accurate risk management solutions, and competition between enterprises are the major driving factor for speech analytics market growth. In addition to that, speech analytics technology helps many enterprises to analyze market trends and opportunities, and unproductive call volumes and the factors driving high costs. This technology also help many enterprises to work upon unorganized data which has been gather from customer interaction and enhanced customer experience. Therefore, the demand for speech analytics has been increased across various enterprises.

Another driving factor for speech analytics is the cloud-based real-time speech analytics solutions which are providing many opportunities for enterprises.

In contrast to this, the increase in costs, lack of awareness of speech analytics technologies are restraining the speech analytics market growth.

Speech AnalyticsMarket: Segmentation

Segmentation on the basis of deployment:

  • On-Premises

  • Cloud based

Segmentation on the basis of industry:

  • IT and Telecommunications

  • Manufacturing

  • Transportation and Logistics

  • Defense and Government

  • BFSI

  • Healthcare

  • Retail

  • Energy and Utilities

  • Others

Speech AnalyticsMarket: key players

Some of the key players for Speech Analytics Market are, Interactive Intelligence Group, Verint Systems, NICE Systems, Genesys, inContact, IBM,  CallMiner, Voci Technologies, Almawave, Mattersight, Nexidia, Avaya, ZOOM International and Calabrio.

Speech AnalyticsMarket: Regional Overview

Speech Analytics Market is currently dominated by North America due to the technological advancements in this region.Asia Pacific Speech Analytics Market is expected to have the highest growth rate during the forecast period.

Speech Analytics Market Segments

  • Speech Analytics Market Dynamics

  • Historical Actual Market Size, 2013 - 2015

  • Speech Analytics Market Size & Forecast 2017 to 2027

  • Value Chain

  • Speech Analytics Market Current Trends/Issues/Challenges

  • Competition & Companies involved

  • Speech Analytics Market Drivers and Restraints

Regional analysis for Critical Infrastructure Protection Market includes development of these systems in the following regions:

  • North America

    • US

    • Canada

  • Latin America

    • Brazil

    • Mexico

    • Others

  • Europe

    • U.K.

    • France

    • Germany

    • Poland

    • Russia

  • Asia Pacific

    • Australia and New Zealand (ANZ)

    • Greater China

    • India

    • ASEAN

    • Rest of Asia Pacific

  • Japan

  • Middle East and Africa

    • GCC Countries

    • Other Middle East

    • North Africa

    • South Africa

    • Other Africa

MRR.BIZ has been compiled in-depth market research data in the report after exhaustive primary and secondary research. Our team of able, experienced in-house analysts has collated the information through personal interviews and study of industry databases, journals, and reputable paid sources.

The report provides the following information:

  • Tailwinds and headwinds molding the market’s trajectory
  • Market segments based on products, technology, and applications
  • Prospects of each segment
  • Overall current and possible future size of the market
  • Growth pace of the market
  • Competitive landscape and key players’ strategies

The main aim of the report is to:

  • Enable key stakeholder’s in the market bet right on it
  • Understand the opportunities and pitfalls awaiting them
  • Assess the overall growth scope in the near term
  • Strategize effectively with respect to production and distribution

MRR.BIZ is a leading provider of strategic market research. Our vast repository consists research reports, data books, company profiles, and regional market data sheets. We regularly update the data and analysis of a wide-ranging products and services around the world. As readers, you will have access to the latest information on almost 300 industries and their sub-segments. Both large Fortune 500 companies and SMEs have found those useful. This is because we customize our offerings keeping in mind the specific requirements of our clients.