Customer Communication Management Software Market - Global Industry Trend Analysis 2012 to 2017 and Forecast 2017 - 2025


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Customer Communication Management Software market is increasing progressively due to increasing enhanced functionalities of multi-channel based marketing and customer experience management. Moreover, the increasing usage of analytics and mobility for customer communication management, Customer Communication Management market has started growing significantly.

Customer Communication Management (CCM) platform can be used for creation and multi-channel delivery of batch, interactive, and on-demand communications. This helps businesses enhance customer experience, and drive unprecedented enterprise growth

Customer communications management (CCM) solutions are designed to enable enterprises to create, manage and deliver customer communications across all channels, ensuring a consistent, personalized customer experience. Customer engagement is the key focus area for the companies in all the industries due to which these customer communication management software platforms are demanded significantly.

Customer Communication Management Software Market: Drivers and Challenges

The major factor driving the adoption of Customer Communication Management Software is the companies need to improve customer experience and to retain more customers through a differentiated, highly personalized customer service program. Another driving factor is to Identify and respond to market opportunities through increased agility and standardization across all customer communications.

The key challenge for Customer Communication Management Software market is the complicated software infrastructure skills and resource deployment, misalignment of stakeholders, regulatory compliance or other factors may limit the ability of the enterprise to implement or advance its CCM strategy.

Customer Communication Management Software Market: Segmentation

Segmentation on the basis of Components:

The Customer Communication Management market includes platform vendors that provides software platforms related to Customer Communication Management

  • Platform
  • Services

Segmentation on the basis of Deployment

The Customer Communication Management market includes vendors that provides software on cloud as well as on-premise based Customer Communication Management solutions

  • On-Premise
  • Cloud

Segmentation on the basis of Verticals

The Customer Communication Management market includes various industries that implement these software platforms of Customer Communication Management

  • Retail & Consumer goods
  • Healthcare
  • BFSI
  • Travel & Hospitality
  • Others

Competition Landscape

Key Contracts:

In June 2016, Prinova, a Customer communication management software provider has entered into the partnership with Williams Lea Tag, a supply chain service provider. With this partnership, Prinova solution Message point has been added to Williams Lea Tag’s specialized solutions to offer its clients internal control over messaging content, messaging rules and approval workflows prior to production

In June 2016, OpenText, a digital technology provider has acquired Customer Communications Management (CCM) products of HP Inc., including HP Exstream, HP Output Management, HP TeleForm and HP LiquidOffice for customer communications management, process automation and document delivery solutions.

Key Players

In Customer Communication Management Software market there are many solution providers some of them are Adobe systems, Inc., Cincom Systems, Inc., Doxee S.p.A., Emc Corporation (Dell), Newgen Software, OpenText Corp., Oracle Corporation, Pitney Bowes, Inc., and Xerox Corporation and others.

Regional Overview

Presently, North America and Europe is holding the largest market share for Customer Communication Management Software market due to presence of large market players such as Opentext, Adobe and others in these region. Moreover the rising usagae of technologies such as social media and mobility for customer relationship management the market opportunity in these region are increasing.

Asia –Pacific is also increasingly adopting Customer Communication Management Software technologies with the entry of major & established players such as EMC, Adobe and others.

MRR.BIZ has been compiled in-depth market research data in the report after exhaustive primary and secondary research. Our team of able, experienced in-house analysts has collated the information through personal interviews and study of industry databases, journals, and reputable paid sources.

The report provides the following information:

  • Tailwinds and headwinds molding the market’s trajectory
  • Market segments based on products, technology, and applications
  • Prospects of each segment
  • Overall current and possible future size of the market
  • Growth pace of the market
  • Competitive landscape and key players’ strategies

The main aim of the report is to:

  • Enable key stakeholder’s in the market bet right on it
  • Understand the opportunities and pitfalls awaiting them
  • Assess the overall growth scope in the near term
  • Strategize effectively with respect to production and distribution

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