Persistence Market Research
Helpdesk automation is an automated customer support solution for resolving the customer and internal queries and issues related to the product or service. The widespread adoption of personal devices in the workplace is one of the major factors driving the growth of the helpdesk automation market. Also, increasing complexities in the modern enterprises is creating potential growth opportunities for helpdesk automation market. Moreover, the continuous demand for new technologies for effective and efficient helpdesk services is also one of the major factors driving the growth of the market.
Global Helpdesk Automation Market: Drivers and Challenges
The shift towards the artificial intelligence and machine learning technologies are the primary factors driving the growth of the helpdesk automation market. Also, the growing trend of BYOD (Bring-Your-Own-Device) is also driving the growth of the helpdesk automation market. Moreover, the technological advancements in IT sector and the use of cloud-based solutions are expected to drive the growth of the helpdesk automation market. Moreover, the growth of smartphone and tablet market is enthralling many organization to adopt helpdesk automation to identify immediate needs in digital customer experience.
Apart from this, the rapid demand for helpdesk automation solutions from IT and e-commerce organizations to quickly resolve issues and problems in order to provide higher level of business user satisfaction at reduced cost is one of the significant factors driving the growth of the helpdesk automation market.
The continuous change in the IT support technologies is one of the major factors which hampers the growth of the helpdesk automation market. Moreover, reluctance of small enterprises in the adoption of helpdesk automation solutions due to budget limitations is the one of the major factors which hinders the growth of the helpdesk automation market. Furthermore, less development in technology base, and less spending on research & development by various countries in Latin America and Middle East & Africa are the major challenges for the growth of the helpdesk automation market.
Global Helpdesk Automation Market: Segmentation
Segmentation of the Helpdesk Automation Market on the Basis of Deployment:
Segmentation of the Helpdesk Automation Market on the Basis of Organization Type:
Segmentation of the Helpdesk Automation Market on the Basis of Type:
Segmentation of the Helpdesk Automation Market on the Basis of Vertical:
Global Helpdesk Automation Market: Competition Landscape
The prominent players in the global Helpdesk Automation market are Microsoft Corporation, NetIQ, BMC Software, Inc., CA Technologies, Hewlett Packard Enterprises, Atlassian Corporation Plc. ServiceNow, Inc., Axios Systems, Ivanti, Cherwell Software, Freshworks Inc., Kayako, and Zendesk Inc.
Global Helpdesk Automation Market: Regional Overview
On the basis of geography, North America is expected to be a large market for helpdesk automation due to the early adoption of digital technologies and presence of various key players in the region. The demand for helpdesk automation in APAC and Europe is expected to grow rapidly in the coming few years due to the increasing adoption of cloud and mobile technologies by various small- and medium-sized companies and the rising trend of BYOD (Bring-Your-Own-Device) in various countries of the region such as Japan, Germany, China, the U.K., and India.
The Helpdesk Automation markets in Latin America and the MEA are also expected to witness high growth in the coming period due to the rise in digital technologies and increasing adoption of smart phones and tablets in the region.
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Regional analysis for Global Helpdesk Automation Market includes
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