Helpdesk Automation Market - Global Industry Trend Analysis 2013 to 2017 and Forecast 2018 - 2028


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Helpdesk automation is an automated customer support solution for resolving the customer and internal queries and issues related to the product or service. The widespread adoption of personal devices in the workplace is one of the major factors driving the growth of the helpdesk automation market. Also, increasing complexities in the modern enterprises is creating potential growth opportunities for helpdesk automation market. Moreover, the continuous demand for new technologies for effective and efficient helpdesk services is also one of the major factors driving the growth of the market.

Global Helpdesk Automation Market: Drivers and Challenges

Drivers

The shift towards the artificial intelligence and machine learning technologies are the primary factors driving the growth of the helpdesk automation market. Also, the growing trend of BYOD (Bring-Your-Own-Device) is also driving the growth of the helpdesk automation market. Moreover, the technological advancements in IT sector and the use of cloud-based solutions are expected to drive the growth of the helpdesk automation market. Moreover, the growth of smartphone and tablet market is enthralling many organization to adopt helpdesk automation to identify immediate needs in digital customer experience.

Apart from this, the rapid demand for helpdesk automation solutions from IT and e-commerce organizations to quickly resolve issues and problems in order to provide higher level of business user satisfaction at reduced cost is one of the significant factors driving the growth of the helpdesk automation market.

Challenges

The continuous change in the IT support technologies is one of the major factors which hampers the growth of the helpdesk automation market. Moreover, reluctance of small enterprises in the adoption of helpdesk automation solutions due to budget limitations is the one of the major factors which hinders the growth of the helpdesk automation market. Furthermore, less development in technology base, and less spending on research & development by various countries in Latin America and Middle East & Africa are the major challenges for the growth of the helpdesk automation market.

Global Helpdesk Automation Market: Segmentation

Segmentation of the Helpdesk Automation Market on the Basis of Deployment:

  • Cloud Hosted
  • On-premise

Segmentation of the Helpdesk Automation Market on the Basis of Organization Type:

  • Large Enterprises
  • Small and Medium Enterprises

Segmentation of the Helpdesk Automation Market on the Basis of Type:

  • Incident Management Systems
  • Knowledge-based Systems
  • Self-service Reset Password
  • Others

Segmentation of the Helpdesk Automation Market on the Basis of Vertical:

  • Banking, Financial Services, and Insurance (BFSI)
  • Retail
  • IT & Telecommunication
  • Medical & Healthcare
  • Manufacturing
  • Government and Public Sector
  • Others

Global Helpdesk Automation Market: Competition Landscape

Key Players

The prominent players in the global Helpdesk Automation market are Microsoft Corporation, NetIQ, BMC Software, Inc., CA Technologies, Hewlett Packard Enterprises, Atlassian Corporation Plc. ServiceNow, Inc., Axios Systems, Ivanti, Cherwell Software, Freshworks Inc., Kayako, and Zendesk Inc.

Global Helpdesk Automation Market: Regional Overview

On the basis of geography, North America is expected to be a large market for helpdesk automation due to the early adoption of digital technologies and presence of various key players in the region. The demand for helpdesk automation in APAC and Europe is expected to grow rapidly in the coming few years due to the increasing adoption of cloud and mobile technologies by various small- and medium-sized companies and the rising trend of BYOD (Bring-Your-Own-Device) in various countries of the region such as Japan, Germany, China, the U.K., and India.

The Helpdesk Automation markets in Latin America and the MEA are also expected to witness high growth in the coming period due to the rise in digital technologies and increasing adoption of smart phones and tablets in the region.

The report covers exhaustive analysis on:

  • Global Helpdesk Automation Market Segments
  • Global Helpdesk Automation Market Dynamics
  • Historical Actual Market Size, 2013 - 2017
  • Global Helpdesk Automation Market Size & Forecast 2018 to 2028
  • Supply & Demand Value Chain for Helpdesk Automation Market
  • Global Helpdesk Automation Market Current Trends/Issues/Challenges
  • Competition & Companies involved in Helpdesk Automation Market
  • Helpdesk Automation Market Solutions Technology
  • Value Chain of Helpdesk Automation Market
  • Global Helpdesk Automation Market Drivers and Restraints

Regional analysis for Global Helpdesk Automation Market includes

  • North America Helpdesk Automation Market
  • US
  • Canada
  • Latin America Helpdesk Automation Market
  • Argentina
  • Mexico
  • Brazil
  • Rest of Latin America
  • Western Europe Helpdesk Automation Market
  • Germany
  • France
  • U.K.
  • Spain
  • Italy
  • Nordic
  • Benelux
  • Rest of Western Europe
  • Eastern Europe Helpdesk Automation Market
  • Poland
  • Russia
  • SEA & Others of APAC Helpdesk Automation Market
  • Australia and New Zealand (A&NZ)
  • India
  • ASEAN
  • Rest of SEA & Others of APAC
  • Japan Helpdesk Automation Market
  • China Helpdesk Automation Market
  • Middle East and Africa Helpdesk Automation Market
  • GCC Countries
  • North Africa
  • South Africa
  • Rest of MEA

MRR.BIZ has been compiled in-depth market research data in the report after exhaustive primary and secondary research. Our team of able, experienced in-house analysts has collated the information through personal interviews and study of industry databases, journals, and reputable paid sources.

The report provides the following information:

  • Tailwinds and headwinds molding the market’s trajectory
  • Market segments based on products, technology, and applications
  • Prospects of each segment
  • Overall current and possible future size of the market
  • Growth pace of the market
  • Competitive landscape and key players’ strategies

The main aim of the report is to:

  • Enable key stakeholder’s in the market bet right on it
  • Understand the opportunities and pitfalls awaiting them
  • Assess the overall growth scope in the near term
  • Strategize effectively with respect to production and distribution

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