Proliferating Need for Easy On-field Communication to Boost Adoption of Field Service Management Software Solutions


Published Date : Dec 26, 2016

ALBANY, NY, Dec 26, 2016: The publication is titled, “Global Field Service Management Software Market 2016–2020.” The market intelligence report delves into the growth trajectory of the global field service management software market along with the prominent trends. It analyses the aspects that are expected to hinder or boost the growth of the market during the forecast period. The study further offers information on the key players operating in the global field service management software market and their shares, strategies, and product portfolio.

According to the report, the global field service management software market is likely to exhibit an outstanding 11.30% CAGR from 2016 to 2020. The field service management software provides an enhanced visibility and control on the time that employees tend to spend on sites or their allotted task and thus helps the organization to efficiently manage the expenses related to various services. The deployment of field service management software enables impromptu issue addressing with the help real time data and instant communication tools. Field service management software also helps in customer satisfaction enhancement, to propel employee productivity, and resolve problems at a fast pace.

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Field service management software solutions also help in methodically prioritizing and scheduling the different work processes, decrease the lag in scheduling, speed up process collaboration, thus subsequently increasing workforce productivity. The incorporation of field service management software solutions with technologies such as geographic information systems, remote asset monitoring, and mobile wireless is anticipated to further propel the growth of the market. The market is largely being driven by the rising use of mobile devices such as smartphones and tablets for professional purpose. This trend is anticipated to gain traction over the coming years. Enterprises and organizations worldwide are installing mobile apps in order to communicate with their staff in field duty. These apps bridge the information and communication gap between field service workforce and the organization providing the service.

Field service management software as helps technicians to resolve issues, determine the desired equipment and information, and implement on the client site. These software solutions not provide the location of the problem but also provide the tools and materials which are required to fix the problem. The app further simplifies several field tasks with the help of barcode scanning and GPS. Based on deployment model, the market is divided into on-premises and SaaS-based field service management software.

Geographically, the market is classified into South America, North America, the Middle East and Africa, Europe, and Asia Pacific. The market in Asia Pacific is expected to witness considerable growth owing to the inclination of small and medium sized organization towards SaaS based field service management software. Some of the key players in the market are ServiceMax, SAP, Oracle, IFS, ClickSoftware, and Astea International.

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