Cost Reductions and Efficiency to Remain key Selling Points of CRM Outsourcing for Vendors across Globe


Published Date : Aug 16, 2018

Albany, New York, August 16, 2018: MarketResearchReports.biz announced the addition of a new research report to its online repository. The research report, titled “Customer Relationship Management (CRM) Outsourcing Market - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast 2014 - 2020”, includes a comprehensive review of the overall market that puts forth a fair evaluation of its trajectory. The publication includes market projections for the forecast period that are completely verifiable. According to analysts, the global CRM outsourcing market is likely to be driven by the efficiency CRM solutions offer to business operations.

CRM outsourcing has grown rapidly in the past few years as organizations have grown in size with economic improvements. The growing demand for customer support solutions as businesses make their policies consumer-oriented has been the underlying factor for the phenomenal progress of the global CRM outsourcing market. Integration of social media and modernized communication tool have made value additions to the soaring profits of the market. Organizations are opting for CRM outsourcing as it drastically reduces the cost of in-house customer support.

On the other hand, the global CRM outsourcing market is being challenged by the high cost of training. The market is also being restrained by the cultural inhibitions that are associated with outsourcing. However, addition of features such as video chatting and mobile phone applications are expected to open up newer opportunities for global CRM market in the coming years.

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On the basis of industry, the global CRM outsourcing market is segmented into telecommunication industry, Banking, Financial services and Institutions (BFSI), healthcare sector, travel and hospitality industry, government, retail industry, insurance, manufacturing, utility sector, and education industry. The report points out that the retail and BFSI industries are expected to lead the global CRM market. The direct relationship of these industries with consumers on day-to-day basis and their need to remain relevant in the fast-changing world driven by technology is expected to give them an edge over others.

Geographically, Asia Pacific is expected to lead the global CRM market in the coming years. Rapid pace of development with emerging economies such as India and China are projected to boost Asia Pacific CRM market in the coming years. Proliferation of call centers, improving banking systems, and booming retail industry are expected to be the key drivers for CRM outsourcing in Asia Pacific between 2014 and 2020.

Analysts have identified Accenture PLC, Anthelio Healthcare Solutions, Allscripts Healthcare Solutions, Inc., HCL Technologies Ltd., Cognizant Technology Solutions, Dell, Inc., and IBM Corporation as the key players in the global customer relationship management outsourcing market. The research report provides a detailed reports of competitive landscape of the overall market and explains intensity of the competitive rivalry in an unbiased manner. The publication also includes comments and suggestions by market experts that highlight the upcoming trends their impact on the market structure. The report also provides a detailed assessment of the financial outlook and research and development activities of these companies.

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