Global Business Travelers' Airport Retail Trends, 2012-2013


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280pages

Canadean

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Product Synopsis

Global Business Travelers' Airport Retail Trends, 2012-2013 is a new report by Canadean that analyzes trends in airport retail and explores how opportunities and demand are set to change in 2012-2013. Furthermore, this report not only provides a comprehensive overview of business travelers visits and time spent at airport retail stores in 2012, but also showcases average expenditure. Additionally, it identifies average expenditure on food and beverages. This report identifies the product and purchasing trends at airport retail outlets, and the significance of websites in pre-planned purchases. In addition, this report outlines the key products that occupy the most airport retail space, and the survey analyzes the most popular products purchased by business travelers at airport retail outlets. Furthermore, the report provides insight into the key drivers that help promote frequent visits and identifies the most important business travelers concerns in purchasing at duty-free outlets. The report also provides access to information categorized by age, gender, annual income, and travel frequency.

Introduction and Landscape

Why was the report written?

This report is the result of an extensive survey drawn from Canadean's exclusive panel of global business travelers. This report provides the reader with a definitive analysis of trends in airport retail and explores how opportunities and demand are set to change in 2012-2013. Furthermore, this report not only grants access to the opinions and purchasing behaviors of travelers, but also examines their expectations of total expenditure in airport retail outlets and necessary developments for better business travelers footfall. The report also provides access to information categorized by age, gender, annual income, and travel frequency.

What is the current market landscape and what is changing?
The average expenditure of European travelers per visit to duty-free and duty paid airport retail outlets is US$76 and US$51 respectively.

What are the key drivers behind recent market changes?
'Utilization of time', 'last minute gifts', and 'renowned brands at discounted prices' as the most important motivational factors of purchases at airport retail stores as identified by the business travelers from North America.

What makes this report unique and essential to read?

Global Business Travelers' Airport Retail Trends, 2012-2013 is a new report by Canadean that analyzes trends in airport retail and explores how opportunities and demand are set to change in 2012-2013. Furthermore, this report not only provides a comprehensive overview of business travelers visits and time spent at airport retail stores in 2012, but also showcases average expenditure. Additionally, it identifies average expenditure on food and beverages. This report identifies the product and purchasing trends at airport retail outlets, and the significance of websites in pre-planned purchases. In addition, this report outlines the key products that occupy the most airport retail space, and the survey analyzes the most popular products purchased by business travelers at airport retail outlets. Furthermore, the report provides insight into the key drivers that help promote frequent visits and identifies the most important business travelers concerns in purchasing at duty-free outlets. The report also provides access to information categorized by age, gender, annual income, and travel frequency.

Key Features and Benefits
  • Projects opinions and purchasing behaviors of travelers and examines their expectations of total expenditure in airport retail outlets and necessary developments for better business travelers footfall.
  • Reveals the average expenditure of global business travelers per visit to duty-free and duty paid airport retail outlets.
  • Uncover key challenges and opportunities in shopping at duty-free and duty paid outlets and identify the key actions required to overcome the challenges.
  • Perceive the significance of pre-planned and impulsive buying behaviors at airport retail outlets.
  • Identify key product categories that occupy the most airport retail space and recognize the most popular products purchased in the last six months at airport retail outlets.
Key Market Issues
  • Overall, Asia-Pacific business travelers declared that 46% of their purchases at duty-free airport retail stores were pre-planned, while 54% of purchases were impulsive in the last six months.
  • In total, according to the European business travelers, 56% of their overall purchases made at duty paid airport retail outlets turned out to be 'impulsive', whereas the remaining 44% constituted 'pre-planned' purchases in 2012.
  • North American business travelers identified 'food, beverages and tobacco', 'books, news and stationery, 'perfumes, cosmetics and personal care' and 'apparel, accessories and luxury goods' as the leading product categories that occupy the most airport retail space.
  • Business travelers from Asia-Pacific purchased 'tobacco', 'alcoholic beverages', 'perfumes, cosmetics and personal care', and 'jewelry, watches and accessories' products more from duty-free airport retail shops in the last six months.
  • In total, 75%, 66%, and 65% of European business travelers identified 'printed media', 'stationery and cards', and 'food and non-alcoholic beverages' respectively as key products purchased from 'duty paid' shops.
Key Highlights
  • According to calculations, the average time spent by a business travelers from North America at duty-free airport retail outlets is '22 min', as compared with '19 minutes' at duty paid outlets.
  • Overall, 24% of business travelers from Asia-Pacific spent US$11-US$15 per visit on food and beverages, while 23% spent US$5-US$10.
  • In total, 8% of business travelers from the European region used the 'shop and collect' facility at airport retail stores within the last six months.
  • 'Art and craft', 'food and non-alcoholic beverage', and 'stationery and cards' are the most important within the 'domestic brand' category, while 'consumer electronics', 'luggage and leather goods' and 'perfumes, cosmetics and personal care' are significant within the 'global brands' category, as identified by the business travelers from North America.
  • 'Promoting price advantages over city-center retailers' and 'adapting offers to passenger profiles' are key activities that optimize the business of airport retailers, as identified by 83% and 58% of respondents from Asia-Pacific respectively.
Table of Content

1 Introduction
1.1 What is This Report About?
1.2 Definitions
1.3 Methodology
1.4 Profile of Survey Respondents: Global Airport Retail Industry

2 Executive Summary

3 Global Airport Retail Trends: Business Travelers' Store Visits and Duration
3.1 Business Travelers' Average Shopping Frequency at Airport Retail Stores
3.1.1 Average shopping frequency of business travelers at airport retail stores by age - Europe
3.1.2 Average shopping frequency of business travelers at airport retail stores by age - North America
3.1.3 Average shopping frequency of business travelers at airport retail stores by age - Asia-Pacific
3.1.4 Average shopping frequency of business travelers at airport retail stores by gender - Europe
3.1.5 Average shopping frequency of business travelers at airport retail stores by gender - North America
3.1.6 Average shopping frequency of business travelers at airport retail stores by gender - Asia-Pacific
3.1.7 Average shopping frequency of business travelers at airport retail stores by annual income - Europe
3.1.8 Average shopping frequency of business travelers at airport retail stores by annual income - North America
3.1.9 Average shopping frequency of business travelers at airport retail stores by annual income - Asia-Pacific
3.2 Business Travelers' Average Time Spent at Airport Retail Outlets
3.2.1 Average time spent by business travelers at airport retail outlets by age - Europe
3.2.2 Average time spent by business travelers at airport retail outlets by age - North America
3.2.3 Average time spent by business travelers at airport retail outlets by age - Asia-Pacific
3.2.4 Average time spent by business travelers at airport retail outlets by gender - Europe
3.2.5 Average time spent by business travelers at airport retail outlets by gender - North America
3.2.6 Average time spent by business travelers at airport retail outlets by gender - Asia-Pacific
3.2.7 Average time spent by business travelers at airport retail outlets by annual income - Europe
3.2.8 Average time spent by business travelers at airport retail outlets by annual income - North America
3.2.9 Average time spent by business travelers at airport retail outlets by annual income - Asia-Pacific
3.3 Business Travelers' Average Time Spent Eating and Drinking in Airport Outlets
3.3.1 Average time spent by business travelers eating and drinking in airport outlets by age - Europe
3.3.2 Average time spent by business travelers eating and drinking in airport outlets by age - North America
3.3.3 Average time spent by business travelers eating and drinking in airport outlets by age - Asia-Pacific
3.3.4 Average time spent by business travelers eating and drinking in airport outlets by gender - Europe
3.3.5 Average time spent by business travelers eating and drinking in airport outlets by gender - North America
3.3.6 Average time spent by travelers eating and drinking in airport outlets by gender - Asia-Pacific
3.3.7 Average time spent by travelers eating and drinking in airport outlets by annual income - Europe
3.3.8 Average time spent by travelers eating and drinking in airport outlets by annual income - North America
3.3.9 Average time spent by travelers eating and drinking in airport outlets by annual income - Asia-Pacific
3.4 Business Travelers' Percentage Volume of Shopping at Airport Retail Stores
3.4.1 Business travelers' percentage volume of shopping at airport retail stores by age - Europe
3.4.2 Business travelers' percentage volume of shopping at airport retail stores by age - North America
3.4.3 Business travelers' percentage volume of shopping at airport retail stores by age - Asia-pacific
3.4.4 Business travelers' percentage volume of shopping at airport retail stores by gender - Europe
3.4.5 Business travelers' percentage volume of shopping at airport retail stores by gender - North America
3.4.6 Business travelers' percentage volume of shopping at airport retail stores by gender - Asia-Pacific
3.4.7 Business travelers' percentage volume of shopping at airport retail stores by annual income - Europe
3.4.8 Business travelers' percentage volume of shopping at airport retail stores by annual income - North America
3.4.9 Business travelers' percentage volume of shopping at airport retail stores by annual income - Asia-Pacific

4 Global Airport Retail Trends: Business Travelers' Spend Activity
4.1 Business Travelers' Average Expenditure at Airport Outlets
4.1.1 Average expenditure of business travelers at airport outlets by age - Europe
4.1.2 Average expenditure of business travelers at airport outlets by age - North America
4.1.3 Average expenditure of business travelers at airport outlets by age - Asia-Pacific
4.1.4 Average expenditure of business travelers at airport outlets by gender - Europe
4.1.5 Average expenditure of business travelers at airport outlets by gender - North America
4.1.6 Average expenditure of business travelers at airport outlets by gender - Asia-Pacific
4.1.7 Average expenditure of business travelers at airport outlets by annual income - Europe
4.1.8 Average expenditure of business travelers at airport outlets by annual income - North America
4.1.9 Average expenditure of business travelers at airport outlets by annual income - Asia-Pacific
4.1.10 Average expenditure of travelers at airport outlets by international travel frequency - Europe
4.1.11 Average expenditure of business travelers at airport outlets by international travel frequency - North America
4.1.12 Average expenditure of business travelers at airport outlets by international travel frequency - Asia-Pacific
4.1.13 Average expenditure of business travelers at airport outlets by domestic travel frequency - Europe
4.1.14 Average expenditure of business travelers at airport outlets by domestic travel frequency - North America
4.1.15 Average expenditure of travelers at airport outlets by domestic travel frequency - Asia-Pacific
4.2 Business Travelers' Average Expenditure on Food and Beverage at Airport Outlets
4.2.1 Average expenditure of travelers on food and beverages at airport outlets by age - Europe
4.2.2 Average expenditure of travelers on food and beverages at airport outlets by age - North America
4.2.3 Average expenditure of travelers on food and beverages at airport outlets by age - Asia-Pacific
4.2.4 Average expenditure of travelers on food and beverage at airport outlets by gender - Europe
4.2.5 Average expenditure of travelers on food and beverage at airport outlets by gender - North America
4.2.6 Average expenditure of travelers on food and beverage at airport outlets by gender - Asia-Pacific
4.2.7 Average expenditure of travelers on food and beverage at airport outlets by annual income - Europe
4.2.8 Average expenditure of North American business travelers on food and beverage at airport outlets by annual income
4.2.9 Average expenditure of Asia-Pacific business travelers on food and beverage at airport outlets by annual income
4.3 Business Travelers' Expenditure on Product Categories
4.4 Business Travelers' Planned Change in Shopping Expenditure at Airport Retail Stores
4.4.1 Planned change of European business travelers in shopping expenditure at airport retail outlets by age
4.4.2 Planned change of business travelers in shopping expenditure at airport retail stores by age - North America
4.4.3 Planned change of business travelers in shopping expenditure at airport retail stores by age - Asia-Pacific
4.4.4 Planned change of business travelers in shopping expenditure at airport retail stores by gender - Europe
4.4.5 Planned change of business travelers in shopping expenditure at airport retail stores by gender - North America
4.4.6 Planned change of business travelers in shopping expenditure at airport retail stores by gender - Asia-Pacific
4.4.7 Planned change of business travelers in shopping expenditure at airport retail stores by annual income - Europe
4.4.8 Planned change of business travelers in shopping expenditure at airport retail stores by annual income - North America
4.4.9 Planned change of business travelers in shopping expenditure at airport retail stores by annual income - Asia-Pacific

5 Business Travelers' Purchasing Trends at Airport Retail Stores
5.1 Business Travelers' Purchases at Airport Retail Stores: Impulsive vs. Pre-planned
5.1.1 Business travelers' purchases at airport retail stores: impulsive vs. pre-planned by age - Europe
5.1.2 Business travelers' purchases at airport retail stores: impulsive vs. pre-planned by age - North America
5.1.3 Business travelers' purchases at airport retail stores: impulsive vs. pre-planned by age - Asia-Pacific
5.1.4 Business travelers' purchases trends at airport retail stores: impulsive vs. pre-planned by gender - Europe
5.1.5 Business travelers' purchases at airport retail stores: impulsive vs. pre-planned by gender - North America
5.1.6 Business travelers' purchases at airport retail stores: impulsive vs. pre-planned by gender - Asia-Pacific
5.1.7 Business travelers' purchases at airport retail stores: impulsive vs. pre-planned by annual income - Europe
5.1.8 Business travelers' purchases at airport retail stores: impulsive vs. pre-planned by annual income - North America
5.1.9 Business travelers' purchases at airport retail stores: impulsive vs. pre-planned by annual income - Asia-Pacific
5.2 Business Travelers' Product Trends at Airport Retail Stores: Impulsive vs. Pre-planned
5.2.1 Business travelers' product trends at airport retail stores: impulsive and pre-planned by age - Europe
5.2.2 Business travelers' product trends at airport retail stores: impulsive and pre-planned by age - North America
5.2.3 Business travelers' product trends at airport retail stores: impulsive and pre-planned by age - Asia-Pacific
5.2.4 Business travelers' product trends at airport retail stores: impulsive and pre-planned by gender - Europe
5.2.5 Business travelers' product trends at airport retail stores: impulsive and pre-planned by gender - North America
5.2.6 Business travelers' product trends at airport retail stores: impulsive and pre-planned by gender - Asia-Pacific
5.3 Significance of Websites in Pre-Planned Purchases: Business Travelers
5.3.1 Significance of websites in pre-planned purchases by age - European business travelers
5.3.2 Significance of websites in pre-planned purchases by age - North American business travelers
5.3.3 Significance of websites in pre-planned purchases by age - Asia-Pacific business travelers
5.3.4 Significance of websites in pre-planned purchases by gender - European business travelers
5.3.5 Significance of websites in pre-planned purchases by gender - North American business travelers
5.3.6 Significance of websites in pre-planned purchases by gender - Asia-Pacific business travelers
5.3.7 Significance of websites in pre-planned purchases by annual income - European business travelers
5.3.8 Significance of websites in pre-planned purchases by annual income - North American business travelers
5.3.9 Significance of websites in pre-planned purchases by annual income - Asia-Pacific business travelers
5.4 Frequency of Utilization by Business Travelers: ‘Shop and Collect' Facilities
5.4.1 Frequency of utilization: ‘shop and collect' facilities by age - Europe
5.4.2 Frequency of utilization: ‘shop and collect' facilities by age - North America
5.4.3 Frequency of utilization: ‘shop and collect' facilities by age - Asia-Pacific
5.4.4 Frequency of utilization: ‘shop and collect' facilities by gender - Europe
5.4.5 Frequency of utilization: ‘shop and collect' facilities by gender - North America
5.4.6 Frequency of utilization: ‘shop and collect' facilities by gender - Asia-Pacific
5.4.7 Frequency of utilization: ‘shop and collect' facilities by annual income - Europe
5.4.8 Frequency of utilization: ‘shop and collect' facilities by annual income - North America
5.4.9 Frequency of utilization: ‘shop and collect' facilities by annual income - Asia-Pacific

6 Global Business Travelers' Survey: Product Trends at Airport Retail Stores
6.1 Most Visible Products in Airport Retailing by Business Travelers
6.1.1 Most visible products in airport retailing by age - European business travelers
6.1.2 Most visible products in airport retailing by age - North American business travelers
6.1.3 Most visible products in airport retailing by age - Asia-Pacific business travelers
6.1.4 Most visible products in airport retailing by gender - European business travelers
6.1.5 Most visible products in airport retailing by gender - North American business travelers
6.1.6 Most visible products in airport retailing by gender - Asia-Pacific business travelers
6.1.7 Most visible products in airport retailing by annual income - European business travelers
6.1.8 Most visible products in airport retailing by annual income - North American business travelers
6.1.9 Most visible products in airport retailing by annual income - Asia-Pacific business travelers
6.2 Most Popular Products in Airport Retailing by Business Travelers
6.2.1 Most popular products in airport retailing by age - European business travelers
6.2.2 Most popular products in airport retailing by age - North American business travelers
6.2.3 Most popular products in airport retailing by age - Asia-Pacific business travelers
6.2.4 Most popular products in airport retailing by gender - European business travelers
6.2.5 Most popular products in airport retailing by gender - North American business travelers
6.2.6 Most popular products in airport retailing by gender - Asia-Pacific business travelers

7 Global Business Travelers' Trends: Airport Retail Dynamics
7.1 Business Travelers' Key Drivers of Demand Growth in Airport Retail
7.1.1 Key drivers of demand growth by age - European business travelers
7.1.2 Key drivers of demand growth by age - North American business travelers
7.1.3 Key drivers of demand growth by age - Asia-Pacific business travelers
7.1.4 Key drivers of demand growth by gender - European business travelers
7.1.5 Key drivers of demand growth by gender - North American business travelers
7.1.6 Key drivers of demand growth by gender - Asia-Pacific business travelers
7.1.7 Key drivers of demand growth by annual income - European business travelers
7.1.8 Key drivers of demand growth by annual income - North American business travelers
7.1.9 Key drivers of demand growth by annual income - Asia-Pacific business travelers
7.2 Business Travelers' Leading Concerns in Shopping at Duty-free Outlets
7.2.1 Leading concerns in shopping at duty-free outlets by age - European business travelers
7.2.2 Leading concerns in shopping at duty-free outlets by age - North American business travelers
7.2.3 Leading concerns in shopping at duty-free outlets by age - Asia-Pacific business travelers
7.2.4 Leading concerns in shopping at duty-free outlets by gender - European business travelers
7.2.5 Leading concerns in shopping at duty-free outlets by gender - North American business travelers
7.2.6 Leading concerns in shopping at duty-free outlets by gender - Asia-Pacific business travelers
7.2.7 Leading concerns in shopping at duty-free outlets by annual income - European business travelers
7.2.8 Leading concerns in shopping at duty-free outlets by annual income - North American business travelers
7.2.9 Leading concerns in shopping at duty-free outlets by annual income - Asia-Pacific business travelers
7.3 Significance of Brand Selection of Business Travelers during Product Purchase
7.3.1 Significance of brand selection during product purchase by age - European business travelers
7.3.2 Significance of brand selection during product purchase by age - North American business travelers
7.3.3 Significance of brand selection during product purchase by age - Asia-Pacific business travelers
7.3.4 Significance of brand selection during product purchase by gender - European business travelers
7.3.5 Significance of brand selection during product purchase by gender - business travelers, North America
7.3.6 Significance of brand selection during product purchase by gender - Asia-Pacific business travelers
7.3.7 Significance of brand selection during product purchase by annual income - European business travelers
7.3.8 Significance of brand selection during product purchase by annual income - North American business travelers
7.3.9 Significance of brand selection during product purchase by annual income - Asia-Pacific business travelers

8 Global Business Travelers: Future Developments for Business Growth
8.1 Promotional Offers for Better Footfall
8.1.1 Promotional offers for better footfall by age - European business travelers
8.1.2 Promotional offers for better footfall by age - North American business travelers
8.1.3 Promotional offers for better footfall by age - Asia-Pacific business travelers
8.1.4 Promotional offers for better footfall by gender - European business travelers
8.1.5 Promotional offers for better footfall by gender - North American business travelers
8.1.6 Promotional offers for better footfall by gender - Asia-Pacific business travelers
8.1.7 Promotional offers for better footfall by annual income - European business travelers
8.1.8 Promotional offers for better footfall by annual income - North American business travelers
8.1.9 Promotional offers for better footfall by annual income - Asia-Pacific business travelers
8.2 Frequently Used Payment Facilities by Business Travelers
8.2.1 Frequently used payment facilities by age - European business travelers
8.2.2 Frequently used payment facilities by age - North America
8.2.3 Frequently used payment facilities by age - Asia-Pacific
8.2.4 Frequently used payment facilities by gender - Europe
8.2.5 Frequently used payment facilities by gender - North America
8.2.6 Frequently used payment facilities by gender - Asia-Pacific
8.2.7 Frequently used payment facilities by annual income - European business travelers
8.2.8 Frequently used payment facilities by annual income - North American business travelers
8.2.9 Frequently used payment facilities by annual income - Asia-Pacific business travelers
8.3 Business Travelers: Leading Airports with the Best Retail Experience
8.3.1 Leading airports with the best retail experience by price - European business travelers
8.3.2 Leading airports with the best retail experience by price - North American business travelers
8.3.3 Leading airports with the best retail experience by price - Asia-Pacific business travelers
8.3.4 Leading airports with the best retail experience by variety - European business travelers
8.3.5 Leading airports with the best retail experience by variety - North American business travelers
8.3.6 Leading airports with the best retail experience by variety - Asia-Pacific business travelers
8.3.7 Leading airports with the best retail experience by smooth transactions - European business travelers
8.3.8 Leading airports with the best retail experience by smooth transactions - North American business travelers
8.3.9 Leading airports with the best retail experience by smooth transactions - Asia-Pacific business travelers
8.3.10 Leading airports with the best retail experience by layout and design - European business travelers
8.3.11 Leading airports with the best retail experience by layout and design - North American business travelers
8.3.12 Leading airports with the best retail experience by layout and design - Asia-Pacific business travelers
8.4 Expectations of Additional Facilities in Airport Retail Outlets, 2012-2013 (Open-end)

9 Appendix
9.1 About Canadean
9.2 Disclaimer

Table 1: European Business Traveler Survey Respondents by Annual Income (%), 2012 
Table 2: European Business Traveler Survey Respondents by Gender (%), 2012 
Table 3: European Business Traveler Survey Respondents by Age (%), 2012 
Table 4: European Business Traveler Survey Respondents by Travel Frequency (%), 2012 
Table 5: North American Business Traveler Survey Respondents by Annual Income (%), 2012 
Table 6: North American Business Traveler Survey Respondents by Travel Frequency (%), 2012 
Table 7: North American Business Traveler Survey Respondents by Gender (%), 2012 
Table 8: North American Business Traveler Survey Respondents by Age (%), 2012 
Table 9: Asia-Pacific Business Traveler Survey Respondents by Annual Income (%), 2012 
Table 10: Asia-Pacific Business Traveler Survey Respondents by Gender (%), 2012 
Table 11: Asia-Pacific Business Traveler Survey Respondents by Age (%), 2012 
Table 12: Asia-Pacific Business Traveler Survey Respondents by Travel Frequency (%), 2012 
Table 13: Average Shopping Frequency of Business Travelers at Airport Duty-free Retail Stores by Age, Europe (%), 2012 
Table 14: Average Shopping Frequency of Business Travelers at Airport Duty paid Retail Stores by Age, North America (%), 2012 
Table 15: Average Shopping Frequency of Business Travelers at Airport Duty-free Retail Stores by Age, Asia-Pacific (%), 2012 
Table 16: Average Shopping Frequency of Business Travelers at Airport Duty Paid Retail Stores by Age, Asia-Pacific (%), 2012 
Table 17: Average Shopping Frequency of Business Travelers at Airport Duty paid Retail Stores by Gender, Europe (%), 2012 
Table 18: Average Shopping Frequency of Business Travelers at Airport Duty paid Retail Stores by Gender, North America (%), 2012 
Table 19: Average Shopping Frequency of Business Travelers at Airport Duty-free Retail Stores by Gender, Asia-Pacific (%), 2012 
Table 20: Average Shopping Frequency of Business Travelers at Airport Duty-free Retail Stores by Annual Income, Europe  (%), 2012 
Table 21: Average Shopping Frequency of Business Travelers at Airport Duty paid Retail Stores by Income, Europe (%), 2012 
Table 22: Average Shopping Frequency of Business Travelers at Airport Duty Paid Retail Stores by Income, North America (%), 2012 
Table 23: Average Shopping Frequency of Business Travelers at Airport Duty Paid Retail Stores by Annual Income, Asia-Pacific (%), 2012 
Table 24: Average Time Spent by Business Travelers at Airport Duty-free Retail Outlets by Age, Europe (%), 2012 
Table 25: Average Time Spent by Business Travelers at Airport Duty Paid Retail Outlets by Age, Europe (%), 2012 
Table 26: Average Time Spent by Business Travelers at Airport Duty-free Retail Outlets by Age, Asia-Pacific (%), 2012 
Table 27: Average Time Spent by Business Travelers at Airport Duty Paid Retail Outlets by Gender, Europe (%), 2012 
Table 28: Average Time Spent by Business Travelers at Airport Duty-free Retail Outlets by Gender, North America (%), 2012 
Table 29: Average Time Spent by Business Travelers at Airport Duty-free Retail Outlets by Gender, Asia-Pacific (%), 2012 
Table 30: Average Time Spent by Business Travelers at Airport Duty Paid Retail Outlets by Gender, Asia-Pacific (%), 2012 
Table 31: Average Time Spent by Business Travelers at Airport Duty paid Retail Outlets by Annual Income, Europe (%), 2012 
Table 32: Average Time Spent by Business Travelers at Airport Duty-free Retail Outlets by Annual Income, North America (%), 2012 
Table 33: Average Time Spent by Business Travelers at Airport Duty-free Retail Outlets by Annual Income, Asia-Pacific (%), 2012 
Table 34: Average Time Spent by Business Travelers at Airport Duty Paid Retail Outlets by Annual Income, Asia-Pacific (%), 2012 
Table 35: Average Time Spent by Business Travelers Eating and Drinking in Airport Outlets by Age, North America (%), 2012 
Table 36: Average Time Spent by Business Travelers Eating and Drinking in Airport Outlets by Gender, North America (%), 2012 
Table 37: Average Time Spent by Business Travelers Eating and Drinking in Airport Outlets by Annual Income, North America (%), 2012 
Table 38: Business Travelers' Percentage Volume of Shopping at Airport Retail Stores by Age, Europe (% of Total Retail Spend), 2012 
Table 39: Business Travelers' Percentage Volume of Shopping at Airport Retail Stores by Age, North America (% of Total Retail Spend), 2012 
Table 40: Business Travelers' Percentage Shopping at Airport by Gender, North America (% of Total Retail Spend), 2012 
Table 41: Business Travelers' Percentage Volume of Shopping at Airport Retail Stores by Annual Income, Europe (% of Total Retail Spend) 
Table 42: Business Travelers' Percentage Volume of Shopping at Airport Retail Stores by Annual Income, Asia-Pacific (% of total retail spend in 2012) 
Table 43: Business Travelers' Average Expenditure at Duty Paid Airport Outlets by Age, Europe (%), 2012 
Table 44: Business Travelers' Average Expenditure at Duty-free Airport Outlets by Age, North America (%), 2012 
Table 45: Business Travelers' Average Expenditure at Duty Paid Airport Outlets by Age, Asia-Pacific (%), 2012 
Table 46: Business Travelers' Average Expenditure at Duty Paid Airport Outlets by Gender, Europe (%), 2012 
Table 47: Business Travelers' Average Expenditure at Duty paid Airport Outlets  by Gender, North America (%), 2012 
Table 48: Business Travelers' Average Expenditure at Duty Paid Airport Outlets by Gender, Asia-Pacific (%), 2012 
Table 49: Business Travelers' Average Expenditure at Duty-free Airport Outlets by Annual Income, North America (%), 2012 
Table 50: Business Travelers' Average Expenditure at Duty-free Airport Outlets by Annual Income, Asia-Pacific (%), 2012 
Table 51: Business Travelers' Average Expenditure at Duty Paid Airport Outlets by Annual Income, Asia-Pacific (%), 2012 
Table 52: Business Travelers' Average Expenditure at Duty-Free Airport Outlets by International Travel Frequency, Europe (%), 2012 
Table 53: Travelers' Average Expenditure at Duty-free by Travel Frequency, North America (%), 2012 
Table 54: Business Travelers' Average Expenditure at Duty paid Airport Outlets by Travel Frequency, North America (%), 2012 
Table 55: Business Travelers' Average Expenditure at Duty Paid Airport Outlets by Travel Frequency, Asia-Pacific (%), 2012 
Table 56: Business Travelers' Average Expenditure at Duty Paid Airport Outlets by Domestic Travel Frequency, Europe (%), 2012 
Table 57: Business Travelers' Average Expenditure at Duty paid Airport Outlets by Travel Frequency, North America (%), 2012 
Table 58: Business Travelers' Average Expenditure at Duty-free Airport Outlets by Domestic Travel Frequency, Asia-Pacific (%), 2012 
Table 59: Business Travelers' Average Expenditure on Food and Beverage at Airport Outlets by Age, Europe (%), 2012 
Table 60: Business Travelers' Average Expenditure on Food and Beverage at Airport Outlets by Age, Asia-Pacific (%), 2012 
Table 61: Business Travelers' Average Expenditure on Food and Beverages at Airport Outlets by Gender (% North American Respondents), 2012 
Table 62: Business Travelers' Average Expenditure on Food and Beverage at Airport Outlets by Gender (% Asia-Pacific Respondents), 2012 
Table 63: Business Travelers' Average Expenditure on Food and Beverages at Airport Outlets by Annual Income (% North American Respondents), 2012 
Table 64: Business Travelers' Average Expenditure on Food and Beverage at Airport Outlets by Annual Income (% Asia-Pacific Respondents), 2012 
Table 65: Business Travelers' Average Expenditure on Product Categories, North America (US$), 2012 
Table 66: Business Travelers' Planned Change in Shopping Expenditure at Airport Retail Stores (% European Respondents), 2012 
Table 67: Business Travelers' Planned Change in Shopping Expenditure at Airport Retail Stores (% North American Respondents), 2012 
Table 68: Business Travelers' Planned Change in Shopping Expenditure at Airport Retail Stores (% Asia-Pacific Respondents), 2012 
Table 69: Business Travelers' Planned Change in Shopping Expenditure at Airport Retail Stores by Age, Europe (%), 2012 
Table 70: Business Travelers' Planned Change in Shopping Expenditure at Airport Retail Stores by Age, North America (%), 2012 
Table 71: Business Travelers' Planned Change in Shopping Expenditure at Airport Retail Stores by Age, Asia-Pacific (%), 2012 
Table 72: Business Travelers' Planned Change in Shopping Expenditure at Airport Retail Stores by Annual Income, Europe (%), 2012 
Table 73: Business Travelers' Planned Change in Shopping Expenditure at Airport Retail Stores by Annual Income, North America (%), 2012 
Table 74: Business Travelers' Planned Change in Shopping Expenditure at Airport Retail Stores by Annual Income, Asia-Pacific (%), 2012 
Table 75: Business Travelers' Purchases at Airport Retail Stores: Impulsive vs. Pre-planned by Age, Europe (%), 2012 
Table 76: Business Travelers' Purchases at Airport Retail Stores: Impulsive vs. Pre-planned by Age, North America (%), 2012 
Table 77: Business Travelers' Purchases at Airport Retail Stores: Impulsive vs. Pre-planned by Gender, Europe (%), 2012 
Table 78: Business Travelers' Purchases at Airport Retail Stores: Impulsive vs. Pre-planned by Gender, North America (%), 2012 
Table 79: Business Travelers' Purchases at Airport Retail Stores: Impulsive vs. Pre-planned by Gender, Asia-Pacific (%), 2012 
Table 80: Business Travelers' Purchases at Airport Retail Stores: Impulsive vs. Pre-planned by Annual Income, Europe (%), 2012 
Table 81: Business Travelers' Purchases at Airport Retail Stores: Impulsive vs. Pre-planned by Annual Income, North America (%), 2012 
Table 82: Business Travelers' Product Trends at Airport Retail Stores: Impulsive vs. Pre-planned, Europe (%), 2012 
Table 83: Business Travelers' Product Trends at Airport Retail Stores: Impulsive vs. Pre-planned, North America (%), 2012 
Table 84: Business Travelers' Product Trends at Airport Retail Stores: Impulsive vs. Pre-planned, Asia-Pacific (%), 2012 
Table 85: Business Travelers' Pre-planned Product Trends at Airport Retail Stores by Age, Asia-Pacific (%), 2012 
Table 86: Business Travelers' Pre-planned Product Trends at Airport Retail Stores by Gender, Europe (%), 2012 
Table 87: Business Travelers' Impulsive Product Trends at Airport Retail Stores by Gender, Europe (%), 2012 
Table 88: Business Travelers' Pre-planned Product Trends at Airport Retail Stores by Gender, North America (%), 2012 
Table 89: Business Travelers' Impulsive Product Trends at Airport Retail Stores by Gender, North America (%), 2012 
Table 90: Business Travelers' Pre-planned Product Trends at Airport Retail Stores by Gender, Asia-Pacific (%), 2012 
Table 91: Business Travelers' Impulsive Product Trends at Airport Retail Stores by Gender, Asia-Pacific (%), 2012 
Table 92: Significance of Websites in Pre-Planned Purchases (% North American Business Travelers), 2012 
Table 93: Significance of Websites in Pre-Planned Purchases (% Asia-Pacific Business Travelers), 2012 
Table 94: Significance of Websites in Pre-Planned Purchases by Age, Asia-Pacific Business Travelers (%), 2012 
Table 95: Significance of Websites in Pre-Planned Purchases by Gender, European Business Travelers (%), 2012 
Table 96: Significance of Websites in Pre-Planned Purchases by Gender, North American Business Travelers (%), 2012 
Table 97: Significance of Websites in Pre-Planned Purchases by Gender, Asia-Pacific Business Travelers (%), 2012 
Table 98: Significance of Websites in Pre-Planned Purchases by Annual Income, Asia-Pacific Business Travelers (%), 2012 
Table 99: Frequency of Utilization by Business Travelers: ‘Shop and Collect' Facilities (% Asia-Pacific Respondents), 2012 
Table 100: Frequency of Utilization by Business Travelers: ‘Shop and Collect' Facilities by Age, Europe (%), 2012 
Table 101: Frequency of Utilization by Business Travelers: ‘Shop and Collect' Facilities by Age, North America (%), 2012 
Table 102: Frequency of Utilization by Business Travelers: ‘Shop and Collect' Facilities by Age, Asia-Pacific (%), 2012 
Table 103: Frequency of Utilization by Business Travelers: ‘Shop and Collect' Facilities by Gender, Europe (%), 2012 
Table 104: Frequency of Utilization by Business Travelers: ‘Shop and Collect' Facilities by Gender, North America (%), 2012 
Table 105: Frequency of Utilization by Business Travelers: ‘Shop and Collect' Facilities by Gender, Asia-pacific (%), 2012 
Table 106: Frequency of Utilization by Business Travelers: ‘Shop and Collect' Facilities by Annual Income, Europe (%), 2012 
Table 107: Frequency of Utilization by Business Travelers: ‘Shop and Collect' Facilities by Annual Income, North America (%), 2012 
Table 108: Frequency of Utilization by Business Travelers: ‘Shop and Collect' Facilities by Annual Income, Asia-Pacific (%), 2012 
Table 109: Most Visible Products in Airport Retailing by European Business Travelers (Retail Space Index), 2012 
Table 110: Most Visible Products in Airport Retailing (% European Business Traveler Respondents), 2012 
Table 111: Most Visible Products in Airport Retailing by North American Business Travelers (Retail Space Index), 2012 
Table 112: Most Visible Products in Airport Retailing by Asia-Pacific Business Travelers (Retail Space Index), 2012 
Table 113: Most Visible Products in Airport Retailing (% Asia-Pacific Business Travelers), 2012 
Table 114: Most Visible Products in Airport Retailing – by Age, (% European Business Travelers), 2012 
Table 115: Most Visible Products in Airport Retailing by Age, North American Business Travelers (Retail Space Index), 2012 
Table 116: Most Visible Products in Airport Retailing by Age, Asia-Pacific Business Travelers (%), 2012 
Table 117: Most Visible Products in Airport Retailing–by Gender, European Business Travelers (%), 2012 
Table 118: Most Visible Products in Airport Retailing by Gender, Asia-Pacific Business Travelers (%), 2012 
Table 119: Most Visible Products in Airport Retailing by Annual Income, North American Business Travelers (%), 2012 
Table 120: Most Popular Products in Airport Retailing (% European Business Travelers), 2012 
Table 121: Most Popular Products in Duty-free Airport Retailing by Age (% European Business Travelers), 2012 
Table 122: Most Popular Products in Airport Retailing - Duty-free by Age (% North American Business Travelers), 2012 
Table 123: Most Popular Products in Airport Retailing - Duty Paid by Age (% North American Business Travelers), 2012 
Table 124: Most Popular Products in Airport Retailing - Duty-free by Age (% Asia-Pacific Business Travelers), 2012 
Table 125: Most Popular Products in Duty-free Airport Retailing by Gender (% European Business Travelers), 2012 
Table 126: Most Popular Products in Duty Paid Airport Retailing by Gender (% European Business Travelers), 2012 
Table 127: Most Popular Products in Airport Retailing - Duty Paid by Gender (% North American Business Travelers), 2012 
Table 128: Most Popular Products in Airport Retailing - Duty-free by Gender (% Asia-Pacific Business Travelers), 2012 
Table 129: Most Popular Products in Airport Retailing - Duty Paid by Gender (% Asia-Pacific Business Travelers), 2012 
Table 130: Key Drivers of Business Travelers' Demand Growth (% North American Respondents), 2012 
Table 131: Key Drivers of Business Travelers' Demand Growth (% Asia-Pacific Respondents), 2012 
Table 132: Key Drivers of Demand Growth by Age, North American Business Travelers (% Very Motivating), 2012 
Table 133: Key Drivers of Demand Growth by Gender, European Business Travelers (%Very Motivating), 2012 
Table 134: Key Drivers of Demand Growth by Gender, North American Business Travelers (% Very Motivating), 2012 
Table 135: Key Drivers of Demand Growth by Gender, Asia-Pacific Business Travelers (% Very Motivating), 2012 
Table 136: Key Drivers of Demand Growth by Annual Income, North American Business Travelers (% Very Motivating), 2012 
Table 137: Leading Concerns of Business Travelers in Shopping at Duty-free Outlets (% European Respondents), 2012 
Table 138: Leading Concerns of Business Travelers in Shopping at Duty Free Outlets (% North American Respondents, 2012 
Table 139: Leading Concerns of Business Travelers in Shopping at Duty-free Outlets (% Asia-Pacific Respondents), 2012 
Table 140: Leading Concerns of Business Travelers in Shopping at Duty Free Outlets by Age (% North American Respondents), 2012 
Table 141: Leading Concerns of Business Travelers in Shopping at Duty-free Outlets by Gender (% European Respondents), 2012 
Table 142: Leading Concerns of Business Travelers in Shopping at Duty Free Outlets by Gender, (% North American Respondents), 2012 
Table 143: Leading Concerns of Business Travelers in Shopping at Duty-free Outlets by Gender (% Asia-Pacific Respondents), 2012 
Table 144: Leading Concerns of Business Travelers in Shopping at Duty-free Outlets by Annual Income (% European Respondents) 2012 
Table 145: Leading Concerns of Business Travelers in Shopping at Duty Free Outlets by Annual Income (% North American Respondents) 
Table 146: Leading Concerns of Business Travelers in Shopping at Duty-free Outlets by Annual Income, (% Asia-Pacific Respondents), 2012 
Table 147: Significance of Brand Selection during Product Purchase (% European Business Travelers), 2012 
Table 148: Significance of Brand Selection during Product Purchase (% Asia-Pacific Business Travelers), 2012 
Table 149: Global Brand Selection during Product Purchase by Age (% European Business Travelers), 2012 
Table 150: Domestic Brand Selection during Product Purchase by Age (% North America Business Travelers, 2012 
Table 151: Global Brand Selection during Product Purchase by Age (% North American Business Travelers), 2012 
Table 152: Global Brand Selection during Product Purchase by Gender (% North American Business Travelers), 2012 
Table 153: Domestic Brand Selection during Product Purchase by Annual Income (% European Business Travelers), 2012 
Table 154: Global Brand Selection during Product Purchase by Annual Income, Europe (%), 2012 
Table 155: Domestic Brand Selection during Product Purchase by Annual Income (% North American Business Travelers), 2012 
Table 156: Promotional Offers for Better Footfall by Age (% North American Business Travelers), 2012 
Table 157: Promotional Offers for Better Footfall by Age (% Asia-Pacific Business Travelers), 2012 
Table 158: Promotional Offers for Better Footfall by Gender (% North American Business Travelers), 2012 
Table 159: Promotional Offers for Better Footfall by Gender (% Asia-Pacific Business Travelers), 2012 
Table 160: Promotional Offers for Better Footfall by Annual Income (% European Business Travelers), 2012 
Table 161: Promotional Offers for Better Footfall by Annual Income (% Asia-Pacific Business Travelers), 2012 
Table 162: Frequently Used Payment Facilities by Business Travelers (% European Respondents), 2012 
Table 163: Frequently Used Payment Facilities by Business Travelers (% North American Respondents), 2012 
Table 164: Frequently Used Payment Facilities by Business Travelers (% Asia-Pacific Respondents), 2012 
Table 165: Frequently Used Payment Facilities by Age (% North American Business Travelers), 2012 
Table 166: Frequently Used Payment Facilities by Age (% Asia-Pacific Business Travelers), 2012 
Table 167: Frequently Used Payment Facilities by Gender (% North American Business Travelers), 2012 
Table 168: Frequently Used Payment Facilities by Gender (% Asia-Pacific Business Travelers), 2012 
Table 169: Frequently Used Payment Facilities by Annual Income (% European Business Travelers), 2012 
Table 170: Frequently Used Payment Facilities by Annual Income (% North American Business Travelers %), 2012 
Table 171: Frequently Used Payment Facilities by Annual Income (% Asia-Pacific Business Travelers), 2012 
Table 172: Leading Airports with the Best Retail Experience for European Business Travelers by Price 
Table 173: Leading Airports with the Best Retail Experience for North American Business Travelers by Price 
Table 174: Leading Airports with the Best Retail Experience for Asia-Pacific Business Travelers by Price 
Table 175: Leading Airports with the Best Retail Experience for European Business Travelers by Variety 
Table 176: Leading Airports with the Best Retail Experience for North American Business Travelers by Variety 
Table 177: Leading Airports with the Best Retail Experience for Asia-Pacific Business Travelers by Variety 
Table 178: Leading Airports with the Best Retail Experience for European Business Travelers by Smooth Transactions 
Table 179: Leading Airports with the Best Retail Experience for North American Business Travelers by Smooth Transactions 
Table 180: Leading Airports with the Best Retail Experience for Asia-Pacific Business Travelers by Smooth Transactions 
Table 181: Leading Airports with the Best Retail Experience for European Business Travelers by Layout and Design 
Table 182: Leading Airports with the Best Retail Experience for North American Business Travelers by Layout and Design 
Table 183: Leading Airports with the Best Retail Experience for Asia-Pacific Business Travelers by Layout and Design 
Table 184: Additional Facilities to Increase Business Traveler Footfall at Airport Retail Outlets, (European Respondents) 
Table 185: Additional Facilities to Increase Business Traveler Footfall at Airport Retail Outlets (North American Respondents) 
Table 186: Additional Facilities to Increase Business Traveler Footfall at Airport Retail Outlets (Asia-Pacific Respondents)

Figure 1: Average Shopping Frequency of Business Travelers at Airport Retail Stores (% European Respondents), 2012 
Figure 2: Average Shopping Frequency of Business Travelers at Airport Retail Stores (% North American Respondents), 2012 
Figure 3: Average Shopping Frequency of Business Travelers at Airport Retail Stores (% Asia-Pacific Respondents), 2012 
Figure 4: Average Shopping Frequency of Business Travelers at Airport Duty paid Retail Stores by Age, Europe (%), 2012 
Figure 5: Average Shopping Frequency of Business Travelers at Airport Duty-free Retail by Age, North America (%), 2012 
Figure 6: Average Shopping Frequency of Business Travelers at Airport Duty-free Retail Stores by Gender, Europe (%), 2012 
Figure 7: Average Shopping Frequency of Business Travelers at Airport Duty-free Retail Stores by Gender, North America (%), 2012 
Figure 8: Average Shopping Frequency of Business Travelers at Airport Duty Paid Retail Stores by Gender, Asia-Pacific (%), 2012 
Figure 9: Average Shopping Frequency of Business Travelers at Airport Duty-free  Retail Stores by Annual Income, North America (%), 2012 
Figure 10: Average Shopping Frequency of Business Travelers at Airport Duty-free Retail Stores by Annual Income, Asia-Pacific (%), 2012 
Figure 11: Average Shopping Frequency of Business Travelers at Airport Duty Paid Retail Stores by Annual Income, Asia-Pacific (%), 2012 
Figure 12: Average Time Spent by Business Travelers at Airport Retail Outlets (% European Respondents), 2012 
Figure 13: Average Time Spent by Business Travelers at Airport Retail Outlets (% North American Respondents), 2012 
Figure 14: Average Time Spent by Business Travelers at Airport Retail Outlets (% Asia-Pacific Respondents), 2012 
Figure 15: Average Time Spent by Business Travelers at Airport Duty-free Retail Outlets by Age, North America (%), 2012 
Figure 16: Average Time Spent by Business Travelers at Airport Duty paid Retail Outlets by Age, North America (%), 2012 
Figure 17: Average Time Spent by Business Travelers at Airport Duty Paid Retail Outlets by Age, Asia-Pacific (%), 2012 
Figure 18: Average Time Spent by Business Travelers at Airport Duty-free Retail Outlets by Gender, Europe (%), 2012 
Figure 19: Average Time Spent by Business Travelers at Airport Duty paid Retail Outlets by Gender, North America (%), 2012 
Figure 20: Average Time Spent by Business Travelers at Airport Duty-free Retail Outlets by Annual Income, Europe (%), 2012 
Figure 21: Average Time Spent by Business Travelers at Airport Duty paid Retail Outlets by Annual Income, North America (%), 2012 
Figure 22: Average Time Spent by Business Travelers Eating and Drinking in Airport Outlets (% European Respondents), 2012 
Figure 23: Average Time Spent by Business Travelers Eating and Drinking in Airport Outlets (% North American Respondents), 2012 
Figure 24: Average Time Spent by Business Travelers Eating and Drinking in Airport Outlets (% Asia-Pacific Respondents), 2012 
Figure 25: Average Time Spent by Business Travelers Eating and Drinking in Airport Outlets by Age, Europe (%), 2012 
Figure 26: Average Time Spent by Business Travelers Eating and Drinking in Airport Outlets by Age, Asia-Pacific (%), 2012 
Figure 27: Average Time Spent by Business Travelers Eating and Drinking in Airport Outlets by Gender, Europe (%), 2012 
Figure 28: Average Time Spent by Business Travelers Eating and Drinking in Airport Outlets by Gender, Asia-Pacific (%), 2012 
Figure 29: Average Time Spent by Business Travelers Eating and Drinking in Airport Outlets by Annual Income, Europe (%), 2012 
Figure 30: Average Time Spent by Business Travelers Eating and Drinking in Airport Outlets by Annual Income, Asia-Pacific (%), 2012 
Figure 31: Business Travelers' Percentage Volume of Shopping at Airport Retail Stores (% European Respondents), 2012 
Figure 32: Business Travelers' Percentage Volume of Shopping at Airport Retail Stores (% North American Respondents), 2012 
Figure 33: Business Travelers' Percentage Volume of Shopping at Airport Retail Stores (% Asia-Pacific Respondents), 2012 
Figure 34: Business Travelers' Percentage Volume of Shopping at Airport Retail Stores by Age, Asia-Pacific (% of Total Retail Spend), 2012 
Figure 35: Business Travelers' Percentage of Shopping at Airport by Gender, Europe (% of Total Retail Spend), 2012 
Figure 36: Business Travelers' Percentage Volume of Shopping at Airport Retail Stores by Gender, Asia-Pacific (% of Total Retail Spend) 
Figure 37: Business Travelers' Percentage Volume of Shopping at Airport Retail Stores by Annual Income, North America (% of Total Retail Spend), 2012 
Figure 38: Business Travelers' Average Expenditure at Airport Outlets (% European Respondents), 2012 
Figure 39: Business Travelers' Average Expenditure at Airport Outlets (% North American Respondents), 2012 
Figure 40: Business Travelers' Average Expenditure at Airport Outlets (% Asia-Pacific Respondents), 2012 
Figure 41: Business Travelers' Average Expenditure at Duty-free Airport Outlets by Age, Europe (%), 2012 
Figure 42: Business Travelers' Average Expenditure at Duty paid Airport Outlets by Age, North America (%), 2012 
Figure 43: Business Travelers' Average Expenditure at Duty-free Airport Outlets by Age, Asia-Pacific (%), 2012 
Figure 44: Business Travelers' Average Expenditure at Duty-free Airport Outlets by Gender, Europe (%), 2012 
Figure 45: Business Travelers' Average Expenditure at Duty-free Airport Outlets by Gender, North America (%), 2012 
Figure 46: Business Travelers' Average Expenditure at Duty-free Airport Outlets by Gender, Asia-Pacific (%), 2012 
Figure 47: Business Travelers' Average Expenditure at Duty-free Airport Outlets by Annual Income, Europe (%), 2012 
Figure 48: Business Travelers' Average Expenditure at Duty Paid Airport Outlets by Annual Income, Europe (%), 2012 
Figure 49: Business Travelers' Average Expenditure at Duty paid Airport Outlets by Annual Income, North America (%), 2012 
Figure 50: Business Travelers' Average Expenditure at Duty Paid by International Travel Frequency, Europe (%), 2012 
Figure 51: Business Travelers' Average Expenditure at Duty-free Airport Outlets by Travel Frequency, North America (%), 2012 
Figure 52: Business Travelers' Average Expenditure at Duty-Free Airport Outlets by Travel Frequency, Asia-Pacific (%), 2012 
Figure 53: Business Travelers' Average Expenditure at Duty-Free Airport Outlets by Domestic Travel Frequency, Europe (%), 2012 
Figure 54: Business Travelers' Average Expenditure at Duty-free Airport Outlets by Travel Frequency, North America (%), 2012 
Figure 55: Business Travelers' Average Expenditure at Duty Paid Airport Outlets by Travel Frequency, Asia-Pacific (%), 2012 
Figure 56: Business Travelers' Average Expenditure on Food and Beverages at Airport Outlets (% European Respondents), 2012 
Figure 57: Business Travelers' Average Expenditure on Food and Beverages at Airport Outlets (% North American Respondents), 2012 
Figure 58: Business Travelers' Average Expenditure on Food and Beverages at Airport Outlets (% Asia-Pacific Respondents), 2012 
Figure 59: Business Travelers' Average Expenditure on Food and Beverages at Airport Outlets by Age, North America (%), 2012 
Figure 60: Business Travelers' Average Expenditure on Food and Beverage at Airport Outlets by Gender, Europe (%), 2012 
Figure 61: Business Travelers' Average Expenditure on Food and Beverage at Airport Outlets by Annual Income (% European Respondents), 2012 
Figure 62: Business Travelers' Expenditure on Product Categories (% European Respondents), 2012 
Figure 63: Business Travelers' Expenditure on Product Categories (% North American Respondents), 2012 
Figure 64: Business Travelers' Expenditure on Product Categories (% Asia-Pacific Respondents), 2012 
Figure 65: Business Travelers' Planned Change in Shopping Expenditure at Airport Stores (% European Respondents), 2012 
Figure 66: Business Travelers' Planned Change in Shopping Expenditure at Airport Stores (% Asia-Pacific Respondents), 2012 
Figure 67: Business Travelers' Planned Change in Shopping Expenditure at Airport Retail Stores by Age, Asia-Pacific (%), 2012 
Figure 68: Business Travelers' Planned Change in Shopping Expenditure at Airport Retail Stores by Gender, Europe (%), 2012 
Figure 69: Business Travelers' Planned Change in Shopping Expenditure at Airport Retail Stores by Gender, North America (%), 2012 
Figure 70: Business Travelers' Planned Change in Shopping Expenditure at Airport Retail Stores by Gender, Asia-Pacific (%), 2012 
Figure 71: Business Travelers' Planned Change in Shopping Expenditure at Airport Retail Stores by Annual Income, North America (%), 2012 
Figure 72: Business Travelers' Purchases at Airport Retail Stores: Impulsive vs. Pre-planned (% European Respondents), 2012 
Figure 73: Business Travelers' Purchases at Airport Retail Stores: Impulsive vs. Pre-planned (% North American Respondents), 2012 
Figure 74: Business Travelers' Purchases at Airport Retail Stores: Impulsive vs. Pre-planned (% Asia-Pacific Respondents), 2012 
Figure 75: Business Travelers' Purchases at Airport Retail Stores: Impulsive vs. Pre-planned by Age, Asia-Pacific (%), 2012 
Figure 76: Business Travelers' Purchases at Airport Retail Stores: Impulsive vs. Pre-planned by Annual Income, North America (%), 2012 
Figure 77: Business Travelers' Purchases at Airport Retail Stores: Impulsive vs. Pre-planned by Annual Income (%), 2012 
Figure 78: Business Travelers' Impulsive Product Trends at Airport Retail Stores by Age, Europe (%), 2012 
Figure 79: Business Travelers' Pre-planned Product Trends at Airport Retail Stores by Age, North America (%), 2012 
Figure 80: Significance of Websites in Pre-Planned Purchases (% European Business Travelers), 2012 
Figure 81: Significance of Websites in Pre-Planned Purchases by Age, European Business Travelers (%), 2012 
Figure 82: Significance of Websites in Pre-Planned Purchases by Age, North American Business Travelers (%), 2012 
Figure 83: Significance of Websites in Pre-Planned Purchases by Annual Income, European Business Travelers (%), 2012 
Figure 84: Significance of Websites in Pre-Planned Purchases by Annual Income, North American Business Travelers (%), 2012 
Figure 85: Significance of Websites in Pre-Planned Purchases by Annual Income, Asia-Pacific Business Travelers (%), 2012 
Figure 86: Frequency of Utilization by Business Travelers: ‘Shop and Collect' Facilities (% European Respondents), 2012 
Figure 87: Frequency of Utilization by Business Travelers: ‘Shop and Collect' Facilities (% North American Respondents), 2012 
Figure 88: Frequency of Utilization by Business Travelers: ‘Shop and Collect' Facilities (% Asia-Pacific Respondents), 2012 
Figure 89: Frequency of Utilization by Business Travelers: ‘Shop and Collect' Facilities by Age, Europe (%), 2012 
Figure 90: Frequency of Utilization by Business Travelers: ‘Shop and Collect' Facilities by Age, North America (%), 2012 
Figure 91: Frequency of Utilization by Business Travelers: ‘Shop and Collect' Facilities by Age, Asia-Pacific (%), 2012 
Figure 92: Frequency of Utilization by Business Travelers: ‘Shop and Collect' Facilities by Gender, Europe (%), 2012 
Figure 93: Frequency of Utilization by Business Travelers: ‘Shop and Collect' Facilities by Gender, North America (%), 2012 
Figure 94: Frequency of Utilization by Business Travelers: ‘Shop and Collect' Facilities by Gender, Asia-Pacific (%), 2012 
Figure 95: Frequency of Utilization by Business Travelers: ‘Shop and Collect' Facilities by Annual Income, Europe (%), 2012 
Figure 96: Frequency of Utilization by Business Travelers: ‘Shop and Collect' Facilities by Annual Income, North America (%), 2012 
Figure 97: Frequency of Utilization by Business Travelers: ‘Shop and Collect' Facilities by Annual Income, Asia-Pacific (%), 2012 
Figure 98: Most Visible Products in Airport Retailing by European Business Travelers (Retail Space Index), 2012 
Figure 99: Most Visible Products in Airport Retailing (% European Business Traveler Respondents), 2012 
Figure 100: Most Visible Products in Airport Retailing by North American Business Travelers (%), 2012 
Figure 101: Most Visible Products in Airport Retailing by Asia-Pacific Business Travelers (Retail Space Index), 2012 
Figure 102: Most Visible Products in Airport Retailing–by Gender, European Business Travelers (%), 2012 
Figure 103: Most Visible Products in Airport Retailing by Gender, North American Business Travelers (%), 2012 
Figure 104: Most Visible Products in Airport Retailing by Gender, Asia-Pacific Business Travelers (%), 2012 
Figure 105: Most Visible Products in Airport Retailing by Annual Income, European Business Travelers (%), 2012 
Figure 106: Most Visible Products in Airport Retailing by Annual Income, Asia-Pacific business travelers (%), 2012 
Figure 107: Most Popular Products in Airport Retailing, (%North American Business Travelers), 2012 
Figure 108: Most Popular Products in Airport Retailing (% Asia-Pacific Business Travelers), 2012 
Figure 109: Most Popular Products in Duty Paid Airport Retailing by Age (% European Business Travelers), 2012 
Figure 110: Most Popular Products in Airport Retailing – Duty-paid by Age (% North American Business Travelers), 2012 
Figure 111: Most Popular Products in Airport Retailing - Duty Paid by Age (% Asia-Pacific Business Travelers), 2012 
Figure 112: Most Popular Products in Airport Retailing – Duty Paid by Gender (% North American Business Travelers), 2012 
Figure 113: Key Drivers of Business Travelers' Demand Growth (% European Respondents), 2012 
Figure 114: Key Drivers of Business Travelers' Demand Growth (% North American Respondents), 2012 
Figure 115: Key Drivers of Business Travelers' Demand Growth (% Asia-Pacific Respondents), 2012 
Figure 116: Key Drivers of Demand Growth by Age, European Business Travelers (% Very Motivating), 2012 
Figure 117: Key Drivers of Demand Growth by Age, Asia-Pacific Business Travelers (% Very Motivating), 2012 
Figure 118: Key Drivers of Demand Growth by Gender, European Business Travelers (% Very Motivating), 2012 
Figure 119: Key Drivers of Demand Growth by Gender, North American Business Travelers (% Very Motivating), 2012 
Figure 120: Key Drivers of Demand Growth by Gender, Asia-Pacific Business Travelers (% Very Motivating), 2012 
Figure 121: Key Drivers of Demand Growth by Annual Income, European Business Travelers (% Very Motivating), 2012 
Figure 122: Key Drivers of Demand Growth by Annual Income, North American Business Travelers (% Very Motivating), 2012 
Figure 123: Key Drivers of Demand Growth by Annual Income, Asia-Pacific Business Travelers (% Very Motivating), 2012 
Figure 124: Leading Concerns of Business Travelers in Shopping at Duty-free Outlets (% European Respondents), 2012 
Figure 125: Leading Concerns of Business Travelers in Shopping at Duty Free Outlets (% North American Respondents), 2012 
Figure 126: Leading Concerns in Shopping at Duty-free Outlets (% Asia-Pacific Respondents), 2012 
Figure 127: Leading Concerns in Shopping at Duty-free Outlets by Age, (% European Respondents), 2012 
Figure 128: Leading Concerns in Shopping at Duty-free Outlets by Age (% Asia-Pacific Respondents), 2012 
Figure 129: Leading Concerns in Shopping at Duty-free Outlets by Gender (% European Respondents), 2012 
Figure 130: Leading Concerns of Business Travelers in Shopping at Duty Free Outlets by Gender (% North American Respondents), 2012 
Figure 131: Significance of Brand Selection during Product Purchase (% European Business Travelers), 2012 
Figure 132: Significance of Brand Selection during Product Purchase (% North American Business Travelers), 2012 
Figure 133: Domestic Brand Selection during Product Purchase by Age (% European Business Travelers), 2012 
Figure 134: Domestic Brand Selection during Product Purchase by Age (% North American Business Travelers), 2012 
Figure 135: Global Brand Selection during Product Purchase by Age (% North American Business Travelers), 2012 
Figure 136: Global Brand Selection during Product Purchase by Age (% Asia-Pacific Business Travelers), 2012 
Figure 137: Domestic Brand Selection during Product Purchase by Gender (% European Business Travelers), 2012 
Figure 138: Global Brand Selection during Product Purchase by Gender (% European Business Travelers), 2012 
Figure 139: Domestic Brand Selection during Product Purchase by Gender (% North American Business Travelers), 2012 
Figure 140: Global Brand Selection during Product Purchase by Gender (% Asia-Pacific Business Travelers), 2012 
Figure 141: Global Brand Selection during Product Purchase by Annual Income (% North American Business Travelers), 2012 
Figure 142: Promotional Offers for Better Footfall (% European Business Travelers), 2012 
Figure 143: Promotional Offers for Better Footfall (% North American Business Travelers), 2012 
Figure 144: Promotional Offers for Better Footfall (% Asia-Pacific Business Travelers), 2012 
Figure 145: Promotional Offers for Better Footfall by Age (% European Business Travelers), 2012 
Figure 146: Promotional Offers for Better Footfall by Gender (% European Business Travelers), 2012 
Figure 147: Promotional Offers for Better Footfall by Annual Income (% North American Business Travelers), 2012 
Figure 148: Frequently Used Payment Facilities by Business Travelers (% European Respondents), 2012 
Figure 149: Frequently Used Payment Facilities by Business Travelers (% North American Respondents), 2012 
Figure 150: Frequently Used Payment Facilities by Business Travelers (% Asia-Pacific Respondents), 2012 
Figure 151: Frequently Used Payment Facilities by Age (% European Business Travelers), 2012 
Figure 152: Frequently Used Payment Facilities by Gender (% European Business Travelers), 2012 
Figure 153: Frequently Used Payment Facilities by Gender (% North American Business Travelers), 2012 
Figure 154: Frequently Used Payment Facilities by Gender (% Asia-Pacific Business Travelers), 2012 
Figure 155: Heathrow Airport Terminal 5 with the Best Retail Experience for European Business Travelers 
Figure 156: Dubai International Airport with the Best Retail Experience for European Business Travelers 
Figure 157: Amsterdam Schiphol Airport with the Best Retail Experience for European Business Travelers 
Figure 158: Hong Kong International Airport with the Best Retail Experience for North American Business Travelers by Price 
Figure 159: Singapore Changi Airport with the Best Retail Experience for Asia-Pacific Business Travelers