Global Help Desk Outsourcing Market 2015-2019


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About Helpdesk Outsourcing
Helpdesk outsourcing refers to the process of engaging an external resource or service provider to provide technical support to employees and manage the same. It has gained in popularity over the past few years as firms are seeking to minimize in-house expenses. Apart from the inherent cost advantages, it can aid in enhancing the productivity within a short time because of a well-trained and continuously monitored workforce. Scalability in terms of handling of calls can also be ensured. These services are also providing a competitive edge to the SMBs that do not have the resources to build and maintain a technical help desk.
TechNavios analysts forecast the Global Helpdesk Outsourcing market to grow at a CAGR of 5.7 percent over the period 2014-2019.
Covered in this Report
The Global Helpdesk Outsourcing market can be segmented into two: Outsourced Level 1 and Level 2 Support Services and Outsourced Technical Helpdesk Support Services. The report also covers the End-user and Geographical segmentation of the Global Helpdesk Outsourcing market.
TechNavio's report, Global Helpdesk Outsourcing Market 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and profile of key vendors operating in this market.
Key Regions
Americas
APAC
EMEA
Key Vendors
CSC
HCL Technologies
HP Enterprise Services
IBM
Qcom Outsourcing
Wipro
Other Prominent Vendors

Atos
Attivasoft
CGI Group
Ciber
CompuCom
Dell
Dynasis
Fujitsu
Genpact
Getronics
Hudson Software
Inforonics Global Services
Iyogi
Kayako
Maintech
Northrop Grumman
Pomeroy
Stefanini
Support.com
TCS
TELUS International
T-System
Unisys
Xerox


Market Driver
Consumerization of IT
For a full, detailed list, view our report
Market Challenge
Risk of Data Security Breach
For a full, detailed list, view our report
Market Trend
Integration of Helpdesk with IT Management Software
For a full, detailed list, view our report
Key Questions Answered in this Report
What will the market size be in 2019 and what will the growth rate be?
What are the key market trends?
What is driving this market?
What are the challenges to market growth?
Who are the key vendors in this market space?
What are the market opportunities and threats faced by the key vendors?
What are the strengths and weaknesses of the key vendors?