The distribution of insurance is an ever-evolving space, with shifting values attached to different relationships, efficiencies being sought, and the impact of technology. This report highlights the current and expected future shape of distribution as well as the impact of key trends, including the role of managing general agents, the pressure faced by networks, and the next steps for e-trading.
Inform your distribution strategy with a view on key developments including regionalization, managing general agents, and the use of technology.
Compare your current and projected distribution channel mix in both personal and commercial lines against the rest of the market.
How has the shape of insurance distribution changed and how will it evolve in the future?
In which segments are different channels expected to increase footprint or lose grasp on market share?
What are the key developments in the distribution of commercial and personal insurance in 2013 and what impact are they having?
The wave of e-trading in the SME market may not have moved as quickly as predicted, and adoption by brokers is uneven and still only steadily growing. In 2012 insurers raced to develop suites of optimized e-traded products. 2013 is expected to be defined as a year of consolidation and improvement of the servicing behind these.
The network model occupies a space of inherent tension, bridging broker interests and asserted independence while demonstrating an element of control to insurers to provide returns. The future of the model is under strain.