Market outlook of the cloud-based ITSM market
Technavios research analyst predicts the global cloud-based ITSM market to grow at a CAGR of around 16% during the forecast period. Widespread adoption of BYOD policies and rising mobile workforce are some of the significant growth drivers for this market. The increased usage of smartphones and tablets across organizations has enabled employees to work remotely. With the help of cloud-based ITSM, organizations are moving toward the trend of BYOD, which allows employees to access organizational data and resources without being tied up to a single location.
Technavio predicts the mobile workforce population to reach more than 1.2 billion worldwide by the end of 2015, representing 36% of the total workforce. This will pose a challenge for companies in terms of managing and streamlining the workflow. Therefore, automating business processes using the cloud-based model will help in solving these business constraints.
Geographical segmentation and analysis of the cloud-based ITSM market
The Americas led the global cloud-based ITSM market during 2015. The region saw tremendous growth over the past five years because of the rise in the mobile workfare and enterprise collaboration. The need to reduce operational costs and TCO and the high traction among SMEs are some of the factors that have contributed to market growth in this region.
Competitive landscape and key vendors
With a large number of providers, the cloud-based ITSM market has become one of the fastest-growing segment of the cloud computing market. Axios, FrontRange, Cherwell Software, and LANDesk are some of the newer companies that are rapidly gaining market share. This is because prominent on-premise vendors such as HP and IBM are focusing only minimally on cloud-based deployment models.
The leading vendors in the market are -
The other prominent vendors in the market include Axios Systems, Cherwell Software, CloudHealth Technologies, EasyVista, Dell (EMC), Freshdesk, FrontRange Solutions, Fruition Partner, Hornbill Services, LANDesk, NTRGlobal, Sunrise Software, Sunview, SysAid Technologies, TechExcel, Unisys, Vivantio, and Zendesk.
Key questions answered in the report include
What will the market size and the growth rate be in 2019?
What are the key factors driving the global cloud-based ITSM market?
What are the key market trends impacting the growth of the cloud-based ITSM market?
What are the challenges to market growth?
Who are the key vendors in this market space?
What are the market opportunities and threats faced by the vendors in the global cloud-based ITSM market?
Trending factors influencing the market shares of the Americas, APAC, and EMEA?
What are the key outcomes of the five forces analysis of the cloud-based ITSM market?
Technavio also offers customization on reports based on specific client requirement.
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PART 01: Executive summary
PART 02: Scope of the report
Top vendor offerings
PART 03: Market research methodology
PART 04: Introduction
Key market highlights
PART 05: Market landscape
Market size and forecast
Five forces analysis
PART 06: Geographical segmentation
Geographical segmentation of cloud-based ITSM market
PART 07: Market drivers
PART 08: Impact of drivers
PART 09: Market challenges
PART 10: Impact of drivers and challenges
PART 11: Market trends
PART 12: Vendor landscape
Key vendors 2014
Other prominent vendors
PART 13: Key vendor analysis
PART 14: Appendix
List of abbreviations
PART 15: Explore Technavio
Exhibit 01: Product offerings
Exhibit 02: ITIL service life cycle
Exhibit 03: Stages involved in service strategy process
Exhibit 04: Core operations of ITSM solutions
Exhibit 05: Preferred model of ITSM services deployment 2014
Exhibit 06: Global cloud-based ITSM market 2015-2019 ($ billion)
Exhibit 07: Five forces analysis
Exhibit 08: Segmentation of global cloud-based ITSM market by geography 2014
Exhibit 09: Impact of drivers
Exhibit 10: Impact of drivers and challenges
Exhibit 11: List of top vendor offerings by end-users
Exhibit 12: CA Technologies: Business segmentation by revenue 2015
Exhibit 13: CA Technologies: Business segmentation by revenue 2014 and 2015 ($ million)
Exhibit 14: CA Technologies: Geographical segmentation by revenue 2015
Exhibit 15: IBM: Business segmentation by revenue 2014
Exhibit 16: ServiceNow: Business segmentation by revenue 2014
Exhibit 17: ServiceNow: Business segmentation by revenue 2014 and 2013
Exhibit 18: ServiceNow: Geographical segmentation