Call center and contact center market in Poland 2016 Market analysis and development forecasts for 2016-2018


#756256

104pages

PMR

$ 2240

In Stock

The report presents the current situation and development forecasts for the Polish outsourcing call center and contact center industry. Key indicators presented include the revenues and resources of key market players. A substantial portion of the document is devoted to the key suppliers controlling the largest number of call / contact center objects in the Polish market. The report also describes the opportunities and challenges for the sector growth in detail, and presents an analysis of Porter's five forces.

Table of Content

Methodology
Executive summary
Characteristics and potential of the sector
Market value and segmentation
Key players
Demand
Competitive environment and key success factors
Competition analysis
Ownership structure
Activy and trends in the analysed sector
Offer and marketing activities
Client structure
Aggregated sales
Forecasts and development prospects for the sector
Expected opportunities and threats
Sector development forecasts
Global trends and forecasts
Trends and forecasts for the Polish market
Profiles of top players
Arteria
arvato Polska (Bertelsmann Media Sp. z o.o.)
Call Center Inter Galactica
Call Center Poland
Centrum Bankowosci Bezposredniej (CBB Call Center)
COB
Teleperformance Polska
Coltel
Contact Center
CTDP
Customeritum Centrum Obslugi Klienta i Logistyki
Databroker (Unified Factory)
DataContact
Delta Contact
IPT Call Center
Maksimum Call Center
Mellon Poland
Pactor
Scientific Services
Sine Qua Non TS Centrum Telemarketingu
Sitel Polska
Telbridge
Teleinvention
Telmon
Tim Call Center
Transcom Worldwide Poland
UniCall Communication Group Poland
Via Vox (previously Holicon)
Voice Contact Center

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