Call center and contact center market in Poland 2016 Market analysis and development forecasts for 2016-2018




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The report presents the current situation and development forecasts for the Polish outsourcing call center and contact center industry. Key indicators presented include the revenues and resources of key market players. A substantial portion of the document is devoted to the key suppliers controlling the largest number of call / contact center objects in the Polish market. The report also describes the opportunities and challenges for the sector growth in detail, and presents an analysis of Porter's five forces.