Global Live Chat Software Market 2016-2020


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58pages

Technavio

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About Live Chat

Live chat is a real-time communication between two users via computer. It is appropriate for low to moderately complex product support and is used by many organizations. It can also be a means of surveying customers without being intrusive. It is a part of multichannel customer service initiative. Live chat software allows website providers to interact directly with visitors on their websites or applications, through some combination of chat/instant messaging and survey forms. It is based on the client-server model, where a client can start a session after logging into a user account.

Technavios analysts forecast the global live chat software market to grow at a CAGR of 7.98% during the period 2016-2020.

Covered in this report
The report covers the present scenario and the growth prospects of the global live chat software market 2016-2020. To calculate the market size, the report considers the revenue generated from the sales of live chat software.

The market is divided into the following segments based on geography:
Americas
APAC
EMEA

Technavio's report, Global Live Chat Software Market 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors
LivePerson
Zendesk
LogMeIn
LiveChat
SnapEngage

Other prominent vendors
Comm100
Freshdesk
Intercom
JivoSite
Kayako
LiveZilla
Olark
Provide Support
PureChat
UserLike
Velaro
Woopra

Market driver
Increased need to improve CRM
For a full, detailed list, view our report

Market challenge
Requirement of compliances
For a full, detailed list, view our report

Market trend
Live chat software integration with social media
For a full, detailed list, view our report

Key questions answered in this report
What will the market size be in 2020 and what will the growth rate be?
What are the key market trends?
What is driving this market?
What are the challenges to market growth?
Who are the key vendors in this market space?
What are the market opportunities and threats faced by the key vendors?
What are the strengths and weaknesses of the key vendors?

You can request one free hour of our analysts time when you purchase this market report. Details are provided within the report.


PART 01: Executive summary
Highlights
PART 02: Scope of the report
Market overview
End-user segmentation
Geographical information
Vendor selection
Summation errors
Currency exchange rates
PART 03: Market research methodology
Research methodology
Economic indicators
PART 04: Introduction
Key market highlights
Evolution of live chat software
PART 05: Benefits of live chat software
Improved customer satisfaction
Increased sales
Enhanced customer engagement
Reduced expenses
Improved business intelligence
PART 06: Market landscape
Market overview
Market size and forecast
PART 07: Market segmentation by end-user
Global live chat software market by end-user
Retail and e-commerce
Travel and hospitality
IT and consulting
Telecommunication
Pharmaceutical
PART 08: Geographical segmentation
Global live chat software market by geography
Americas
EMEA
APAC
PART 09: Market drivers
Increased need to improve CRM
Increase in adoption of live chat software in healthcare insurance industry
Advantages of live chat over other customer support options
PART 10: Impact of drivers
PART 11: Market challenges
Requirement of compliances
Increasing demand for web self-service
Lack of standardization
PART 12: Impact of drivers and challenges
PART 13: Market trends
Live chat software integration with social media
Increase in mobility
Growing popularity of live chat
PART 14: Impact of trends
PART 15: Five forces model
PART 16: Vendor landscape
Competitive scenario
Top-vendor offerings
Vendor matrix
PART 17: Key vendor analysis
Competitive analysis
Vendor profiles
PART 18: Prominent vendors
PART 19: Assumptions
Market assumptions
PART 20: Appendix
List of abbreviations
PART 21: Explore Technavio
List of Exhibits
Exhibit 01: Major countries covered in market analysis
Exhibit 02: Currency exchange rates 2013-2015
Exhibit 03: Customer satisfaction levels for customer service communication
Exhibit 04: Global live chat software market 2015-2020 ($ millions)
Exhibit 05: Global live chat software market by end-user 2015 (% share)
Exhibit 06: Global live chat software market by geography 2015 and 2020 (%)
Exhibit 07: Global live chat software by geography 2015-2020 ($ millions)
Exhibit 08: Live chat software market in Americas 2015-2020 ($ millions)
Exhibit 09: Live chat software market in EMEA 2015-2020 ($ millions)
Exhibit 10: Live chat software market in APAC 2015-2020 ($ millions)
Exhibit 11: Internet users in APAC countries
Exhibit 12: Number and growth rate of healthcare insurers in US 2008-2014
Exhibit 13: Impact of drivers
Exhibit 14: Impact of drivers and challenges
Exhibit 15: Usage of live chat by age
Exhibit 16: Impact of trends
Exhibit 17: Five force analysis
Exhibit 18: Products offerings
Exhibit 19: Vendor matrix by features
Exhibit 20: Vendor matrix by deployment model
Exhibit 21: Vendor matrix by support
Exhibit 22: Vendor matrix by pricing
Exhibit 23: Vendor analysis
Exhibit 24: Prominent vendors
Exhibit 25: Market assumptions